We have a strict schedule on our site, and we do not compromise on it. We always post our new samples on a particular time. Our customers choose us for not only our expertise in the letter writing world but there are many reasons. Our costumer’s also like the fact that we offer low pricing, advanced dispatch system, personalized services and most importantly highly dedicated support team.
Our writers work day and night round the clock to meet your deadline and complete your task with highest possible quality, in any case we do not compromise on the deadline.
After all this, if some issue occurs in the delivery process, we have designed the following points to be considered while ordering. IN CASE OF REFUND THE FOLLOWING SCENARIOS MAY OCCUR

At our site we take our work seriously, also our number one priority is to facilitate our customers, so this is pretty much impossible that this type of situation occurs. In case the writer is not assigned to your work, we assure you that we will give you 100% refund. So, customer should not worry about it, as we will notify the customer as soon as possible and 100% refund will be credited in the customer’s account under 14 days, followed by a coupon code exclusively for that particular customer and an apology letter.

Two following scenarios can occur in this case:

• In case the writer was confirmed, means we have assigned a writer for your task and he/she have started the research for your assignment and you decided to cancel the order, the amount of refund will be from 100% to 75%. As some deduction will take place as our service charges to accommodate you timely and investing our time to work on your order. 50% of the deducted amount will be paid to the writer for his/her efforts in making your order. The time period of this step is first ¼ of your deadline.

• In case the writer was confirmed, means we have assigned a writer for your task and he/she have started the research for your assignment and you decided to cancel the order, the amount of refund will be from 100% to 75%. As some deduction will take place as our service charges to accommodate you timely and investing our time to work on your order. 50% of the deducted amount will be paid to the writer for his/her efforts in making your order. The time period of this step is first ¼ of your deadline.

Although we strictly stick to our schedule but this type of scenario may occur once in a blue moon, this can only happens if the writer which was assigned to your task gets extremely ill and didn’t notified our organization or in case of any catastrophic disasters. The company will refund you an appropriate amount to compensate you with the late delivery as a token of sorry. The exact refund amount will be decided according to the situations at that time after discussing with the client whose work was delayed.